Privacy Policy

Introduction

Veldranis Sp. z o.o. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website veldranis.skin or use our services.

Data Controller Information

The data controller for your personal information is Veldranis Sp. z o.o., a company registered in Poland with registration number KRS0000658284, located at Ulica Sienkiewicza 129, 20-317 Lublin, Poland.

Data Collection

We collect information that you provide directly to us and data we collect automatically when you use our services. The data we collect may include:

• Personal identification information (name, email address, phone number)
• Business information (company name, job title, industry)
• Project details and technical specifications
• Communication preferences and history
• Website usage data and analytics information
• Device information and IP addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your data to:

• Process and fulfill your service requests and orders
• Communicate with you about our services and your projects
• Provide customer support and technical assistance
• Send you important updates and notifications
• Improve our website functionality and user experience
• Conduct business analytics and market research
• Comply with legal obligations and protect our rights

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract performance: to fulfill our contractual obligations to you
• Legitimate interests: to operate and improve our business
• Consent: where you have given explicit consent for specific processing activities
• Legal compliance: to meet our legal and regulatory obligations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business
• When required by law or to protect our legal rights
• In connection with a business transaction or merger
• With your explicit consent for specific purposes

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally, we retain customer data for the duration of our business relationship plus seven years for legal and tax compliance purposes. Marketing data may be retained until you withdraw consent or opt out of communications.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of access: request copies of your personal data
• Right of rectification: request correction of inaccurate data
• Right of erasure: request deletion of your personal data
• Right to restrict processing: limit how we use your data
• Right to data portability: receive your data in a portable format
• Right to object: object to certain types of processing
• Right to withdraw consent: withdraw consent for specific processing activities

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us about your personal data, please reach out to us:

Complaints and Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant supervisory authority. In Poland, this is the Personal Data Protection Office (Urząd Ochrony Danych Osobowych).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.